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What Is Chatting App Development?


Speed is one of the most (if not THE most) crucial factors for modern online communication. As people want more high-quality online messengers, it’s not surprising that many companies are exploring the opportunity to develop their own messaging apps. Recent years brought instant messaging communication to a whole new level. The global working remote and several lockdowns played an indisputable role in the increase in the usage of chat apps, and nothing is going to change in the near future. Mobile chat apps help people stay in touch with their friends and family, keep the workflow organized, or even find new people to text.

Despite the popularity of what is present on the market, people are constantly seeking new opportunities for communication. If you’re considering creating a chat application with a chatting app development company, either for public use or for your company’s internal communication, this guide provides a comprehensive overview of the entire chat development process.

Chat Development in a Nutshell

Let’s start with a brief definition of a chat app itself. A chat app (or a mobile messenger) is a software application that enables users to exchange messages in real time through an Internet connection. Messenger apps are made to provide a fast and convenient way for people to communicate with one another using text-based messages, voice notes, images, videos, or other media. Some of the most popular chat apps include WhatsApp, Facebook Messenger, Telegram, WeChat, Line, and Signal.

So, chat app development is the process of designing, building, and deploying a new messenger. Chat app development involves various stages including conceptualization, design, development, testing, and deployment. To complete such a project, you can either hire an entire team (UX/UI designers, software engineers, project managers, and QA specialists) or partner with a dedicated agency. Both approaches are valid and the choice will depend on your final goals and available resources.

A successful chat app should provide a seamless and intuitive user experience, high performance, robust security features, and support for different platforms and devices. Chat apps can be developed for various purposes, including personal communication, business-related messages, customer support, and other social interactions.

Main Features of a Chat App

The main features of a messenger can vary depending on the app’s intended purpose and the target audience. Some common features that most chat apps share include:

  • Sign up/Sign in

There are many ways for your messenger to sign up and then sign in users: via a phone number, email, or social media accounts. You can easily implement two or all three ways so the users can decide on their own how to log in.

  • Real-time messaging

Sending text, audio, or video messages and files, organizing group chats, and even making calls—today it’s truly a bare minimum for a well-built chat. Also, it would be great to implement pinned messages in individual and group chats, so the most valuable information will always stay close and be easier to find.

  • Profile customization

For a basic mobile app, the customization should not be complicated: the profile picture, username, and a small bio will be enough. Later, with further updates, you can add a status feature, customize a chat background, or create personalized stickers.

  • Contact import

Contact import will contribute much to the app’s attractiveness to users. They should realize that they can connect with their family and friends without any issues.

  • Security

Information protection is a truly pressing issue today. Individuals don’t want any third party to access their messenger, files, or personal data, and companies using chat apps for business purposes want their confidential information to be safe from hackers and fraud.

  • Push notifications

No one likes to miss a notification about messages, whether they are personal or business-related. That is why you need to implement push notifications for your mobile messenger.

Advanced Chat App Features

When the list of basic functions is ready, it’s time to think about what features would make your application even more engaging and appealing to users. 

  • End-to-end encryption: This security feature makes sure that only two people can read the message: the sender and the recipient. This provides an extra layer of security and privacy.
  • Voice and video call: Adding voice and video calling functionality to your messenger can make it more useful for users who want to have a more immersive communication experience.
  • Chatbots: Chatbots help companies build trust and awareness among users and also work great in advertising. Some messengers already offer platforms for creating and deploying chatbots, like Telegram and Facebook Messenger. With chatbots, mobile messengers become more user-friendly and dynamic. The most realistic chatbots with integrated AI offer the greatest level of communication with users. Also, it’s easy to start and stop them at any time depending on the users’ needs.
  • Multi-language support: Providing support for multiple languages can make your chat app more accessible to users around the world.
  • Message scheduling: Message scheduling allows users to schedule messages to be sent at a specific time. This feature can be useful for users who want to send messages at a specific time (such as for birthday wishes or reminders).
  • Self-destructing messages: Some big players like WhatsApp and Snapchat implemented this feature quite a while ago, and users are fascinated by it. These messages disappear from the chat’s history after a period of time set by a user. Also, users can choose what messages can stay in the chat and what the app should erase. 
  • Integration with other apps: Integrating your solution with other apps (such as social media, calendars, or to-do lists) can make your app more useful and improve the user experience.
  • Cloud backup: Cloud synchronization will allow your chat to store message history and files without occupying the phone’s space. Users can access everything at any time with an active Internet connection. Also, cloud services integration is great if people need to access their profiles and chat from other devices. Also, a person may lose or damage their phone. With the help of the cloud, they can easily restore all dialogs on a new device. A cloud application development company can help you with this feature.

These are just a few examples of advanced features that can enhance the user experience and help your app stand out. By incorporating these features, you can create a messenger that is both useful and engaging for users.

The Step-by-Step Guide on How to Make An Instant Messaging App

When you define the final set of functions your app will have, you can hop onto development! The whole process can seem complicated, but with proper organization and structure, the chances of possible issues and pitfalls emerging will decrease to a minimum. Here are the milestones of a messenger development flow:

Analyze the market

One of the greatest tools to use at the beginning of development is market research. Look at what the modern market offers to users, who occupies the most market share, and what niches need chat solutions. Take your time to analyze how competitors work and what points they do not cover and be ready to address the needs they fail to meet. 


A good development process starts with a prototype. This is a necessary part of any successful mobile application. A prototype will allow you and the team to see the core mistakes and quickly fix them so the final version will be as flawless as possible. Then, to develop a solution that will fit the market perfectly, we recommend starting with a minimum viable product (an MVP). It will help you validate your idea and figure out if your chat app corresponds to what users expect.


Testing is a process that your team should constantly conduct. To create a messaging app that will address your users’ needs completely with its functionality, you need to apply testing on every stage of product creation. Some companies might recommend applying tests only at the end of the project. This can result in huge technical debt and additional time and money spent, so to create a reliable chat app, it would be useful to conduct testing parallel with the main development process.

Launch, collect feedback, and update

When all the previous steps are completed, it’s time to show your final solution to the world! Still, it doesn’t mean that you can stop working on your app. After the launch, users will start bringing feedback to you about bugs, errors, and user flow, so communication with your audience and updating your app will become your primary focus.

Challenges you may face

Developing a chat app can be a complex process, and there are several challenges you may face during the development process. Here are some of the challenges you may encounter:

  • Scalability: If your chat app becomes popular, you will need to be able to handle a large number of users and messages. This can be a significant technical challenge.
  • Security: Chat apps need to be secure to protect user privacy and prevent hacking or other malicious activity. This requires implementing secure authentication, encryption, and other security measures.
  • User interface: Creating an intuitive and user-friendly interface for your chat app can be challenging. The app needs to be easy to use, but also have all the necessary features that users expect from a messaging app.
  • Regulatory compliance: Depending on where your app is used, you may need to comply with different regulations around data privacy, security, and other issues.
  • Market fit: Because the market is flooded with instant messaging solutions of different purpose and quality, it may be hard to identify the correct niche. Don’t be afraid, though: When you find that niche, you can plan the feature set and get ready for a successful launch.
  • User retention: The biggest challenges a chat app can face are to attract and retain an audience. To do that, it should be useful and responsive to feedback.

These are just a few challenges you may face during chat app development. However, with careful planning and a dedicated development team, you can overcome these challenges and create a successful chat app.

How to Earn Money with an Instant Messaging App

Since you will spend plenty of money on the development, you will need to make money with its help. We offer several options you can implement for it.

  • Freemium: Offer basic features for free, and charge for premium features. Many popular messaging apps like WhatsApp and Slack use this model.
  • Paid app: Charge a one-time payment for downloading the app. This model is less popular, but it can be effective for niche apps with specialized features.
  • Additional items: Offer virtual items like stickers, emojis, or themes for purchase. Messaging apps like WeChat use this model.
  • Subscription: Charge a monthly or yearly subscription fee for access to premium features. Messaging apps like Discord and Telegram use this model.
  • E-commerce integration: Implement e-commerce functionality into your messaging app, allowing users to purchase products or services without leaving the app.

It’s important to choose a monetization strategy that fits with your app’s target audience and features. You should also make sure that your monetization methods don’t interfere with the user experience or privacy of your users.

To sum it up

We hope this article has helped you understand the process of creating a messenger app and given you basic knowledge about the chat-app market. Having this strategy on your hands increases your chances of releasing a successful and useful app.

Don’t forget to plan the budget for all the necessary features and post-launch support. Moreover, pay attention to your audience’s requests and market conditions. To achieve the highest possible result, make sure to hire suitable talents that have relevant experience in building messaging applications.

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